If you are attempting to sign into an eFile account that has not yet been activated, you will see the site return you to the log in page immediately before the dashboard loads.
To resolve, you will want to activate your eFile account. The eFile site sends an activation email when first registering for an account. If you were added by a Firm Administrator as a user to their firm account, you will receive two emails. Both emails will need to be accessed to activate the account and be able to sign in.
- Search your email Inbox for emails from "Tyler Technologies" or "tylertech.com."
- Don't forget to search your Junk or Spam folder for the registration emails, just in case!