The following methods can be used to determine if you are already registered to efile via the Odyssey File & Serve system or not.
1. Attempt to Reset Your Password.
Try resetting your password from the login screen using the blue "Reset Password" button. If you see a red toast message in the upper right corner of the screen that says "Not Found" after entering your email address in the email input field and clicking the blue "Reset Password" button, then you are not yet a registered Odyssey File & Serve user. (See picture below.)
2. Attempt to Register a New eFile Account.
Try to register a new account using the blue-and-white Register buttons under the headings Register for a Firm Account or Register for an Individual Account (depending on the type of account you need) on the landing page.
The first screen after that will ask whether you are registering a new Firm or Individual account. After making your selection, the next screen will prompt you to enter your First Name, Last Name, Email Address, and other necessities. Continue entering your registration information until you click the blue Register button on the final page. If you have already registered an account in the Odyssey File & Serve system with that email address, you should see a red toast message in the upper right corner of the screen that says, "Registration failed," as shown below.
3. Contact eFile Support.
Lastly, you can always contact eFile Support via phone at 1-800-297-5377 or via email at efiling.support@tylertech.com, and our friendly and helpful software support representatives can check to see if a valid and active account has been registered to the email address you provide.
Please Note:
Our support staff cannot register or delete an efiling account for you!
For more information on registering or deleting efiling accounts, please refer to the following articles:
- How Can I Tell if I'm on a Firm or Individual Account?
- How To Register an Account
- How Do I Delete My Account?
Please Note: You have not completed registration until the account activation email message has been received and you have clicked on the activation link contained in the email.