How Do I Mark Emails as Being from a Safe Sender?

Never received an email notification? It is possible that you need to mark the eFile email as being from a safe sender or "safelisting" an email.

Sometimes when emails are sent, they get stopped at the receiving e-mail server because the e-mail may not be recognized or thought to be possible spam or junk. In order to prevent e-mails from being stopped from delivery, marking an email sender as a "safe sender" by placing their email address on your email service's Contacts list may be necessary.

Marking email as being from a "safe sender" by adding that email address to your email service's Contacts list tells the email server that an email address is safe for delivery. You will need to add the email address in regards to your state below.

• For more information on this process, please visit:
  Adding Email Addresses to Safe Senders List

 

If safelisting is not performed with your email server, it is possible after many bounced back attempts of delivery that the email will be placed on a no send list (also called Suppression list).

• Click here to learn more about this Suppression list.
  
  
• For Gmail users: Service notifications will be undeliverable if you have Vacation Mode activated. Turn Vacation Mode off to receive service notifications by email again.
  Click here to learn more about Gmail's Vacation Mode.

 

Please Note: Some email filters such as Mimecast can prevent emails from reaching your Inbox if they do not come from a safe sender.

 

Instructions for adding an email address to your email service's Contacts list may be found below:

• AOL
• Gmail
• Outlook
• Proton Mail
• Yahoo! Mail
  • New Yahoo! Mail

If you do not see your email service provider listed above, you may have to look up instructions for your service online.

 

Email Address:

Texas

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